Q:What is WIN SOURCE.net?
WIN SOURCE is an online global superstore（online electronic components transaction cross-border platform）, a division of Shenzhen J.Y.X Electronics Co., Ltd. ,where customers can quickly and accurately acquire authentic and competitive electronic components.
Q:What are the advantages of buying from WIN SOURCE superstore?
WIN SOURCE site is the place where you can find and buy Hot-sale and Hard-to-find Inventory with Competitive Pricing ,and where you can rely on to purchase Original and Authentic Inventory. Our high-quality and professional teams are dedicated to providing unexpected services ,making our customers quickly and accurately finish procurement targets.
Q:Is WIN SOURCE ISO 9001 Certified?
WIN SOURCE's operations from order entry through shipping have been fully ISO certified since 2008 and are recertified on an annual basis.
Q:What are the business hours of WIN SOURCE?
Although we accept quotation requests and orders anytime 24 hours a day regardless of business days and hours, we provide quotations and process orders during business time.
Business Hours: Monday - Friday 9:00am - 6:30pm (GMT+8)
* Our services may be stopped temporarily for system maintenance. Please check the general information on the top screen.
(2)Reorder a previous order
(3)Get current order status
(4)View Orders with Open Lines
(5)View Shipment History
(6)View Order History
(7)View an Invoice or account statement
(8)Customize your need
(9)Modify personal information
(10)Use our support tools :Upload BOMs tool and Submit RFQs,etc.
All of these features will enhance your experience on WIN SOURCE.net.
Q:Can I place an order offline?
We sincerely recommend you to place an order online, but we also accept offline orders for our customer-focused philosophy.
(1)By the Internet: www.WIN SOURCE.net. Order Online 24-hours a day, 7 days a week, 365 days a year. We sincerely recommend you for placing orders online to save your time and ensure the availability of products.
(2)By Mail: We appreciate that some of our customers are unwilling to place orders online. If you'd like to submit your purchase orders via email, please send us a note to [email protected]. One of our customer service representatives will help you.
Reminder: By purchasing offline, there will be a delay before your order is entered and the inventory secured, which may cause another buyer purchase your parts before your order is entered.
Q:How do I place an order with WIN SOURCE.net?
We will deliver the product you want immediately through the following simple
Steps: Create Your Cart -> Shipping and Billing Address->Shipping method -> Payment Options -> Order Finish
Please follow instructions displayed on the cart screen, and specify payment method and delivery destination to complete order.
By submitting your order on electronic parts store - WIN SOURCE, you agree to be bound by our Purchase Terms & Conditions.
If you have some special order instructions, and have any questions or experience any problems, please mail one of our customer service representatives for assistance [email protected].
Our Upload BOMs tool takes the time-consuming work out of sourcing shortage lists. Instead of keying-in part numbers one-by-one, you can upload Parts List to get Stock Info (Quantities, Multiple Price Breaks, Availability/Lead-Time, Manufacturer, and other important information.) Within several minutes, you'll receive responses via email with corresponding match lists of available inventory and download to Desktop Quotes. Inventory listings published to WIN SOURCE are refreshed as often as every 10 minutes, and are current and are purchasable in real time.
Q:Can I changes or cancels my order?
Most bookings made at WIN SOURCE are final. If the product has not yet been shipped, you can contact our customer service representatives to change the order details, such as delivery destination, splitting delivery, changing the delivery time and designating a consolidated shipment for multiple orders.
If you register an order on the website, the order will be entered when we send the notification e-mail about the order acceptance of order. Please be forewarned that orders cannot be canceled after the entry.
Q:What is MOQ displayed in the search results?
MOQ is the minimum quantity that you can order. Depending on the product, you need to purchase at least one or more units. In such cases, please enter the requested quantity that is same as or more than the MOQ on the shopping cart screen.
Please enter the requested quantity as "1" in the quotation cart and request a quotation, and we will inform you of the MOQ in the quotation we provide. (*Quotations are valid for ten days. Please place orders as soon as possible before the expiry date because the price and conditions may change.)
Q:Is a product secured when it is added to the shopping cart?
No. Even if you added a product to the shopping cart, the product is not secured until you complete order. If you add a product to the shopping cart after logging in, it will be stayed in the cart for seven days. However, the price and delivery date may change. We recommend that you proceed to order placement as soon as possible if you have added a product to the shopping cart.
Q:Is there an expiry date for quotations?
Quotations are valid for ten days from the date of the provided quotation. However, since the products are not yet secured at the time of quotation, we may not be able to deliver the products according to the conditions described in the quotation even before the expiry date such as when the inventory status has changed. In such cases, We will inform you immediately.
The payment method can be chosen from the four methods shown below:
TT in advance (bank transfer), Credit Card, Credit account (Net 30) * Application required, PayPal, Western Union.
(1)TT in advance (bank transfer)
This is the method where the product is shipped after you deposit payment into the bank account as designated and described in the notification e-mail sent to you on completion of the order. Please transfer money within two business days from the date of order placement. The product is shipped after we confirm payment. We designate the account for transfer in each case. The customer is responsible for payment of the bank transfer fee. Please note that the transfer certificate (payment slip) takes the place of the receipt.
This is a credit card transaction. The credit cards that can be used for payment are Visa, Master, JCB and AMEX. Select the credit card as the payment method on the order condition setting screen and enter the card number and expiry date. The credit card is authorized immediately.
(3)Credit account payment (Net 30) * Application required
This is the payment method through an account transaction for members who have completed the screening process prescribed. Net 30 payment term will be given by the approval. The member must undergo the screening process prescribed by us in advance.
This is a transaction through PayPal. For using this settlement, the member needs to sign up and have a PayPal account before purchasing transaction.
The Western Union as a rapid payment method, providing a convenient way to our customers, which is not required you to have a bank account to complete payment.
Q:Who is responsible for VAT and other tax fees?
According to custom’s law in the destination country, you may be charged shipping taxes, VAT, port handling fees and other customs charges, that will be calculated as a percentage of the customs value of the goods. The taxes of goods are not being included in the price of the online order. Any taxes will be billed directly to you by the global carrier on your international shipment.
Q:Can I get invoice and receipt?
After you placing the order, we will send the invoices and receipts to your email, and provide receipts and invoices by supplying it with the product at the time of shipment.
If you have any questions about payment method,please send us a note to finance [email protected]
Customers can choose industry-leading freight companies, including DHL Express World-Wide Service, FedEx International Priority, UPS Worldwide Express Saver and Registered Mail,No shipment handling charges be included.
You can select whether to charge customer's shipping account or to charge WIN SOURCE shipping account by paying the prefixed cost at the time of order. All relevant shipping and tracking information, including airway bill numbers, is provided automatically upon shipment of each purchase.
Q:How can I find my shipping rates and charges before checkout?
Shipping rates for your order can be found in the shopping cart,
When purchasing from our website, you can view all shipping options and rates by clicking the shipping estimate link in the shopping cart. On all other sites, the shopping cart will automatically display applicable shipping charges for your order .Shipping charges can also be found throughout the checkout process on the Shipping Method page and Review page prior to submitting your order.
Q:When Can I Expect Shipment?
Orders placed after the cut-off times (Monday-Friday 5pm GMT+8) or on weekends (include public holidays) will begin processing the next business day.
All of the in-stock component will be shipped within 24 hours.
WIN SOURCE’s warehouse is open and staffed Monday through Friday 9:00 a.m. to 6:30 p.m(GMT+8), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will ordinarily be addressed/shipped on the following Monday and included in that day's business.
*Please be forewarned that the expected ship date for the quoted product may vary depending on the status of delivery from the progress of shipping.
Q:How can I track my package?
Once your order has been processed for shipment, you will receive an e-mail advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click on the link and it will take you directly to the carriers' website so that you can track your order.
Note: It may take up to 24 hours before carriers will display tracking information.
If you have any questions about shipping,please send us a note to logistics [email protected].
Q:When can I receive my package？
In normal conditions, Express delivery needs 3-5 days, Registered Mail needs 25-60 days.
All goods will implement Pre-Shipment Inspection (PSI), selected at random from all batches of your order to do a systematic inspection before arranging the shipment.
If there is something wrong with the product we delivered, we will accept the replacement or return of the product only when all of the below conditions are fulfilled:
(1)There are any problems with the product we delivered, such as a deficiency in quantity, delivery of wrong items, and apparent external defects (breakage and rust, etc.), and we acknowledge such problems.
(2)We are informed of the defect described in above within 365 days after delivery of the product.
(3)The product is unused and only in the original unpacked packaging.
Two processes to return the products:
(1)Inform us within 365 days
(2)Obtain Requesting Return Authorizations
Need any After-Sales service, please feel free contact us: [email protected].