Return Policy

• Return Reasons

  Your order may encounter the following issues:

  • Product Damaged: The product shows obvious physical damage either during shipping or upon arrival.
  • Product Defective: The product shows quality issues or defects during use.
  • Incorrect Product or Quantity Received: The received product does not match the order content.

  If you encounter any of the above issues, please contact us. If the product is in stock, we will provide a replacement or refund; if out of stock, we will process a refund. Returned products must be in their original packaging and labelling, unused and in as-new condition to assist us in our investigation and processing.

• Warranty Terms
  • Fixed Product Price: The warranty does not exceed the product price, with warranty fees capped at the product price.
  • Warranty Period: The 3-year warranty period starts from the date the product reaches the customer.

  Exclusions from the 3-Year Warranty:

  • Issues caused by customer misuse, modification, or disassembly.
  • Problems resulting from natural disasters such as fire, flooding, lightning, etc.
  • Product issues after resale to third parties due to negligence, errors, or other reasons.
  • Faults/damages caused by natural disasters/fire/incorrect power connection (voltage, frequency) or other external factors.
  • Indirect damages caused by product faults are not covered. Intentional or gross negligence damages are also excluded.
  • Delays in delivery, accidents, product non-compliance with customer purposes, incompatibility, and faults are not compensated.
• Return Process
  • Submit Return Request to RMA Department: Contact the RMA department via email or phone to submit a return request.
  • RMA Department Approval: The RMA department will review and confirm the validity of your return request.
  • Obtain RMA Number: Once approved, you will receive a unique RMA number.
  • Fill Out RMA Form: Complete the RMA form and attach it to the returned goods.
  • Attach RMA Form and Return Product: Clearly mark the RMA number on the outside of the package and return the product.
  • Refund within 7 Days of Receiving Package: After receiving and verifying the package, we will process the refund or replacement within 7 days.
• Can I Return or Exchange Products?

  We will accept product replacements or returns only if the following conditions are met:

  • The delivered product has issues such as shortages, delivery errors, or obvious external defects (e.g., damage, rust) acknowledged by us.
  • Report transportation damage, insufficient items in the package, or wrong delivery within 7 days of product receipt.
  • Report obvious external defects (e.g., damage, rust) within 3 years of product delivery.
  • Products must be unused and kept in original, unopened packaging, stored under ESD conditions.

  We reserve the right to decide whether to accept returns or exchanges. Return shipping costs must be prepaid; we do not accept freight collect.

• What Should I Do if I Want to Return or Exchange a Product?
  • Notify Us: Contact the company RMA representative and provide:
    • A copy of one of the following: invoice, shipment date, purchase order number, or sales order number.
    • A brief description of the return issue.

    * For defective products, provide a report from an authorized third-party testing agency to assist in reviewing the return information. All return materials/information will be reviewed for validity before authorization.

  • Obtain Return Authorization (RMA)

    If materials are valid, the company RMA department will issue an RMA number. The RMA number is valid for 30 days from the date of issuance. The RMA number ensures returned products are correctly credited to the customer's account. Unauthorized returns will be returned to the sender. No returns are allowed without a seller-issued return authorization number.

    Note: If the return is due to customer reasons and the product has no quality issues, Win Source may decide to return the product to the customer.

• Return Tips
  • Provide Purchase Order Copy: Include a copy of the original purchase order when requesting a return.
  • Maintain Original Packaging and Labels: Products must be returned in their original packaging and labels, unused, and in new condition to facilitate investigation and processing.
  • Refund of Funds: Once our distribution center receives and verifies the returned product, funds will be credited to your account.
  • Report Shipping Damage: If you receive damaged products with visibly damaged outer shipping containers, report the damage to the carrier upon receipt. Contact Win Source Electronic Sales Office to report the damage details.
  • Packaging Requirements: Returned products must be intact and use original sealed packaging or Win Source sealed packaging to ensure no physical damage, ESD damage, or exposure to a humid environment (especially for dry-packed SMT products). Win Source product labels must be in place to trace back to the original goods.
  • Notification Period: Unless the customer notifies the seller in writing of product shortages, damages, or defects within 3 years of delivery, the product is considered accepted by the customer.
  • Return of Original Shipment Products: Only products originally shipped from Win Source can be returned to Win Source.
  • Unused Products: Returned products should remain in original packaging and be unused (except for defective products). ESD or moisture-sensitive products should not be opened unless under controlled conditions.
  • Direct Return to Manufacturer: Certain products may require direct return to the manufacturer.
  • Return All Manuals and Accessories: All manuals, accessories, and packaging that came with the product must be returned.
  • Mark RMA Number: The RMA number must be clearly marked on the outside of the shipping carton.
• FAQ Overview

  Q1: What information do I need to provide for a return?

  A1: When submitting a return request, please provide the following:

  • Invoice Copy: Proof of purchase to help us confirm order details.
  • Shipment Date: To confirm whether the product is within the warranty period.
  • Purchase Order Number or Sales Order Number: To quickly locate your order details.
  • Brief Description of Return Issue: Clearly describe the reason for the return, such as product defects, quantity errors, etc.

  Q2: Who bears the return shipping cost?

  A2: Generally, return shipping costs must be prepaid by the customer. However, if the return is due to our error (e.g., wrong product or defective product), we will cover the shipping cost and reimburse you after the return is processed.

  Q3: How long does it take to process a return?

  A3: After receiving the return package, we will complete the processing within 7 business days, including checking the product condition and arranging a refund or replacement. Refunds may take an additional 3-5 business days to appear in your account, depending on your bank's processing time.

  Q4: What should I pay attention to when returning products?

  A4: During the return process, please ensure:

  • Maintain Original Packaging and Labels: Ensure the returned product is unused and retains its original packaging, aiding in quick processing.
  • Protect the Product: Ensure the product is not damaged during shipping, especially protecting against ESD or humid environments for sensitive components.
  • Mark RMA Number: Clearly mark the RMA number provided on the outside of the return package to avoid misprocessing or delays.

  Q5: What should I do if the product is damaged during shipping?

  A5: If you find the product damaged during shipping, immediately:

  • Report to the Carrier: Report the damage to the carrier upon delivery and ask them to record the damage details.
  • Contact Customer Service: Immediately contact our customer service center (Email: [email protected]) and provide a detailed description and related photos of the damage to help us quickly address your issue.

  Q6: What situations are not covered by the return and warranty policy?

  A6: The following situations are not covered by the return and warranty policy:

  • Issues caused by customer misuse, modification, or disassembly.
  • Product damage caused by natural disasters (e.g., fire, flood, lightning).
  • Problems after resale to third parties or caused by negligence, errors.
  • Damage from natural disasters/fire/faults due to connection to unspecified power sources or other external factors.

  Q7: How do I contact the customer service center?

  A7: For any questions regarding returns or warranties, please contact our customer service center via [email protected].

  Q8: What are the specific steps for returns?

  A8: The return process is as follows:

  • Contact Us: Send a return request to our customer service center with necessary order information (see Q1).
  • Obtain RMA Number: We will review your return request and provide a unique RMA number.
  • Return Product: Fill out the RMA form, attach it to the returned product, and clearly mark the RMA number on the package.
  • Process Refund or Replacement: After receiving and verifying the return package, we will process the refund or replacement within 7 business days.

  Q9: Can I return opened products?

  A9: Generally, returns are only accepted for products that are unopened and unused. However, if the product has a clear manufacturing defect or damage, please contact us immediately for appropriate return handling.

  Q10: What products are non-returnable?

  A10: The following types of products may be non-returnable:

  • Opened ESD or Moisture Sensitive Products: If these products are not opened in a controlled environment, we cannot accept returns.

  Q11: What should I do if I disagree with the return policy?

  A11: If you have any disagreements with our return policy or process, please contact the customer service center directly for communication. We will do our best to resolve your issue and ensure your rights are reasonably protected.

  Q12: Can I submit a return request online?

  A12: Yes, you can submit a return request online through our official website. Fill out and submit the return form on the website, and our customer service team will contact you and provide further instructions.

  Q13: Can I choose to exchange instead of a refund for returns?

  A13: Yes, if you prefer to exchange the product instead of a refund, please specify this when submitting the return request. We will arrange an exchange after confirming the stock availability.

  Q14: What is the inspection process for returned products?

  A14: Upon receiving returned products, our quality inspection team will thoroughly check them to ensure they are intact and meet return conditions. If the product meets the return conditions, we will arrange a refund or exchange.

  Q15: How can I check the status of my return?

  A15: You can check the status of your return through our official website or by contacting the customer service center. Please provide your RMA number for a quick query and feedback.

  Q16: Do all products have a 3-year warranty?

  A16: Yes, all our products come with a 3-year warranty. However, please note that the warranty covers only the defects of the product itself and does not include issues caused by misuse, modification, or natural disasters.

  Q17: What are the packaging requirements for return packages?

  A17: Returned products must be in original packaging and intact. For ESD or moisture-sensitive products, ensure they are opened and repackaged under controlled conditions to prevent damage during shipping.

  Q18: What should I do if the product has an issue during the warranty period?

  A18: If the product has an issue during the warranty period, please contact our customer service center immediately with the relevant order information and a description of the issue. We will arrange for inspection and provide replacement or repair services based on the situation.

  Q19: How do I confirm my return request has been accepted?

  A19: After we review and accept your return request, you will receive a confirmation email containing the RMA number and return instructions. Please keep this email for future reference.

Contact Us

For more information or questions regarding product return requests, please contact our customer service center: [email protected].

Please refer to our Terms and Conditions and Privacy Statement for more details.